Service Delivery Policy

What we deliver

Hosted software access and professional services

Delivery method

Electronic — online account access, email and secure links

Physical shipment

Not applicable, no goods are dispatched

Shipping charges

None

Service area

India (and to customers outside India by prior arrangement)

Trial access is normally provisioned immediately to within a few hours of your request being confirmed during Monday–Saturday, 10:00–19:00 IST. Requests received outside those hours are actioned on the next working day.

You receive your login details and a link to your workspace by email, at the address you registered. If you have not received them within one working day, contact info@boostbytech.com and we will resolve it.

• For a successful online payment, your plan is activated immediately or within a few minutes of the payment being confirmed by the payment processor.
• For payment by bank transfer, activation follows once funds are credited — usually the same working day, and within one working day at most.
• A GST invoice is emailed for every payment, normally straight away and in any case within one working day.
• If a payment succeeds but your plan does not activate, contact us and we will either activate it or refund you in full under our Refund & Cancellation Policy.

A guided setup session is included with every plan. Setup is a working session with our team rather than a document handed over. Entry-level plans carry no setup fee; higher plans carry a one-time setup fee, shown on the plan before you pay, which covers guided configuration, services and staff setup, and assistance migrating your existing data.

• We contact you within 1 business day of activation to schedule your setup session.
• A standard setup session — services, staff, GST settings, booking page and WhatsApp connection — is usually completed within 1 to 3 business days of activation, depending on your availability.
• Migrating an existing client list from previous software or records typically takes 3 to 7 business days from the point we receive your data in a usable format.
• Timelines assume you are able to provide the information, access and approvals we need. Where we are waiting on you, delivery dates move accordingly.

Website, software and other project engagements are delivered against the timeline in your written proposal or statement of work, because scope varies from project to project.

• Your proposal states the milestones, deliverables and target dates before you pay anything.
• Work begins once the proposal is accepted and any agreed advance is received.
• Deliverables are handed over electronically — repository access, hosting deployment, file transfer or credentials as appropriate.
• We share progress updates at agreed checkpoints, and flag any timeline change as soon as we become aware of it.

Support hours

Monday–Saturday, 10:00–19:00 IST

First response target

Within 1 business day

Channels

Email (info@boostbytech.com), phone and WhatsApp on +91 9910770621

Priority support

Included on the Business plan

Issues that stop you billing or booking are treated as urgent and picked up ahead of general queries. Requests received outside support hours are answered on the next working day.

Our software is a hosted service available over the internet on a web dashboard and Android app. We aim to keep it continuously available, but we do not guarantee uninterrupted operation.

• Planned maintenance is scheduled for low-usage periods, with advance notice where practical.
• Access requires a working internet connection at your end.
• Availability can be affected by events outside our control, including failures at hosting, network, payment or messaging providers.
• Messaging delivery times depend on WhatsApp and Meta's systems and are not within our control.

Contact info@boostbytech.com or call +91 9910770621. If we have taken payment and cannot deliver the service, you are entitled to a full refund of that payment under our Refund & Cancellation Policy.

Business name

[Registered business name — to be added]

Email

info@boostbytech.com

Phone

+91 9910770621

Support hours

Monday–Saturday, 10:00–19:00 IST

Registered address

[Registered address — to be added], [City], [State], [PIN], India

GSTIN

[GSTIN — to be added]

See also our Terms & Conditions and Privacy Policy.