Refund & Cancellation Policy

Free trial

14 days, no payment details required, nothing charged

Cancel a monthly plan

Any time — access runs to the end of the paid month

Annual plans

Twelve-month commitment

Refund after payment

Not offered as standard — see sections 4 and 5

Refunds we do issue

Duplicate or failed charges, billing errors, and service withdrawal

Refund timeline

5–7 business days after approval

How to reach us

info@boostbytech.com · +91 9910770621

Every subscription product includes a 14-day free trial. No payment details are required to start it and no amount is charged during it. You can use the product on your own data, with your own services and staff set up, before you decide.

We deliberately offer the trial instead of taking payment first and refunding later. Please use the trial to satisfy yourself that the product fits your business — that is what it is for, and it is the reason the policy in section 4 applies once you have paid.

You can cancel at any time. There is no cancellation fee and no lock-in.

• Monthly plans — cancellation takes effect at the end of the billing period you have already paid for. You keep full access until that date and are not charged again.
• Annual plans — an annual subscription is a twelve-month commitment. You may cancel renewal so it does not continue into a further year, but the paid twelve-month term itself is not refundable except in the situations listed in section 5.
• Recurring mandates — if you set up an e-mandate or UPI AutoPay, cancelling your subscription also stops future collections. You can additionally revoke the mandate from your bank or UPI app at any time.

To cancel, email info@boostbytech.com from your registered email address, or call +91 9910770621 during Monday–Saturday, 10:00–19:00 IST. We confirm every cancellation in writing within 1 business day. If you do not receive confirmation, please contact us again — do not assume a cancellation has gone through without it.

You can export your data before or after cancelling. We keep it available for a limited period after termination so you can retrieve it.

Because we provide a full 14-day free trial before any payment is taken, subscription fees are not refundable once a billing period has started. This includes:

• Part-used months on a monthly plan after you cancel.
• The remaining months of an annual term after you cancel.
• Periods during which you chose not to use the service.

This is the standard position, not an absolute one. If you believe your circumstances are exceptional, write to us at info@boostbytech.com setting out what happened. We review every request on its merits and will tell you our decision, with reasons, within 30 days.

We will refund you, without needing to be asked twice, in these situations:

• Duplicate payment — you were charged more than once for the same period. We refund the extra amount in full.
• Incorrect amount — you were charged more than the plan price you agreed. We refund the difference.
• Charge after cancellation — a payment was collected after you had cancelled. We refund it in full.
• Payment taken but service not activated — if we cannot activate your account and cannot resolve it, we refund the payment in full.
• We withdraw the product — if we discontinue a product during a term you have paid for, we refund the unused portion on a pro-rata basis.
• Failed or reversed payment — where an amount was debited but the transaction did not complete, the amount is returned by the payment processor or bank, usually automatically.

Email info@boostbytech.com with the following, so we can locate the payment quickly:

• The registered business name and email on the account.
• The date and amount of the payment.
• The payment reference, order ID or transaction ID from your receipt or bank statement.
• A short description of the issue.

We acknowledge refund requests within 72 hours and tell you our decision within 30 days, usually much sooner.

• Approved refunds are made to the original payment method — the same card, UPI ID or bank account used for the payment. We cannot refund to a different account.
• We initiate the refund through Razorpay Software Private Limited, our payment processor, within 5–7 business days of approving it.
• Once initiated, the time for the money to appear depends on your bank or card issuer — typically 5–7 business days, and up to 10 business days in some cases.
• Refunds are issued in Indian Rupees (INR) for the amount charged. Where GST was collected, the GST component is refunded along with the base amount and a credit note is issued.
• We do not deduct any processing or administrative fee from an approved refund.

Website, software and other project work is quoted separately and is not covered by the subscription rules above. For those engagements:

• Advance and milestone payments become non-refundable to the extent that work has already been performed or third-party costs (such as domains, licences or paid infrastructure) have been incurred on your behalf.
• If you cancel a project before work begins, any advance is refunded in full less third-party costs already committed.
• If you cancel part-way, we refund the balance of amounts paid after accounting for work completed up to the cancellation date. We will share a written breakdown.
• Third-party costs already paid out — domain registrations, software licences, paid advertising spend — cannot be recovered and are not refundable.

If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your account being suspended while the dispute is investigated. We will always provide the payment processor with the records relevant to a disputed transaction.

Business name

[Registered business name — to be added]

Email

info@boostbytech.com

Phone

+91 9910770621

Support hours

Monday–Saturday, 10:00–19:00 IST

Registered address

[Registered address — to be added], [City], [State], [PIN], India

GSTIN

[GSTIN — to be added]

See also our Terms & Conditions, Service Delivery Policy and Privacy Policy.